Magento extension Order tickets by laurent35240

MageCloud partnered with laurent35240 to offer Order tickets in your MageCloud panel for our simple 1-click installation option. To install this extension - create your account with MageCloud and launch a new Magento store. It takes only 3 minutes.

laurent35240 always provides support for customers who have installed Order tickets Magento module. Feel free to leave a review for the company and the extension so we can offer you better products and services in the future.

You may want to check other laurent35240 Magento extensions available at MageCloud and even get extensions from hundreds of other Magento developers using our marketplace.

Add ticketing system to orders

Compatible with Magento 1.x

Order tickets

Order Tickets extension

This Magento extension add a system of tickets into orders. It helps then to improve communication between customers and after-sale service.

Features

  • Customers can add message to their orders
  • Administrators can reply to these message in BO
  • Administrators can change status of a chat
  • Different message can be seen in BO in a global grid, into orders and into customer account
  • Administrators can create new ticket directly in BO or delete it
  • Email notification send to administrator about new tickets posted by customers

Installation

  1. Install extension through Magento downloader or with pear.
  2. Refresh cache
  3. If you use Magento Compilation, run compilation process through back office (System > Tools > Compilation)
  4. For receiving automatically email about new tickets set correct email recipients in BO System > Configuration > Sales > Orders tickets
  5. You can also change frequency for receiving this emails by changing cron expression at the same place. By default emails are send every day at 2:42 and 14:42
    More about cron expression

    Compatibiity

    This extension is compatible with:

    • Magento CE 1.6, 1.7 and 1.8
    • Magento EE 1.11, 1.12 and 1.13

    Bug Reports

    If you find a bug, you can create a ticket.

    Sources

    Sources are available on github: Magento-Order-tickets

    License

    Order tickets extension is licensed under AFL 3.0 license.