Magento extension Support Ticket by Unicode_Systems
MageCloud partnered with Unicode_Systems to offer Support Ticket in your MageCloud panel for our simple 1-click installation option. To install this extension - create your account with MageCloud and launch a new Magento store. It takes only 3 minutes.
Unicode_Systems always provides support for customers who have installed Support Ticket Magento module. Feel free to leave a review for the company and the extension so we can offer you better products and services in the future.
You may want to check other Unicode_Systems Magento extensions available at MageCloud and even get extensions from hundreds of other Magento developers using our marketplace.
Support Ticket provides the facility to post a ticket assigned to specific Department.
Compatible with Magento 1.x
Support Ticket
The extension is capable of collecting the information from various customer groups. Customer just have to post their request, the extension will fetch the request and shown on admin panel plus an email sent to the concerned authority.
Features of the extension are: -> Status, Priority and Department dropdown values are customizable and can be managed through the admin panel. -> After resolving the issues support ticket status can be close by the customer or admin. -> Better admin panel user interface, for understanding the ticket priorities. -> User and admin both can upload any type of file and file can be downloadable by the customer on the frontend. -> When user post a support ticket an email is sent to the admin along with the file attachment if any.