Magento extension Zent.io Multi-Channel Customer Support Software by ZentIO

MageCloud partnered with ZentIO to offer Zent.io Multi-Channel Customer Support Software in your MageCloud panel for our simple 1-click installation option. To install this extension - create your account with MageCloud and launch a new Magento store. It takes only 3 minutes.

ZentIO always provides support for customers who have installed Zent.io Multi-Channel Customer Support Software Magento module. Feel free to leave a review for the company and the extension so we can offer you better products and services in the future.

You may want to check other ZentIO Magento extensions available at MageCloud and even get extensions from hundreds of other Magento developers using our marketplace.

Zent.io Multi-Channel Contact Center and Customer Support integrated into your store.

Compatible with Magento 1.x

Zent.io Multi-Channel Customer Support Software

See this extension working

Imp. After install it you must log out and log in again

Zent.io is a Contact Center/Customer Support Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browser.

See our website

  • No upfront investment
  • No software/hardware required
  • Multichannel Administration
  • Multichannel Workplace
  • Dashboards and Reports
  • Multichannel Ticket/Case Management
  • Smart customer management
  • Team management
  • Shift planning
  • Outsourcing features
  • Service management
  • Collaborative tools
  • Remote agents

Chat

Increase the productivity of your agents and customers engagement.

Real time chatting with a customer support expert not only builds customers‘ confidence during their shopping experience, but also helps to improve your conversion rates. According to a survey of American online consumers, 68% engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase.

  • Multiple chat sessions
  • Transfer chats
  • Chat whispering
  • Gather user info
  • Auto grettings message
  • Cobrowsing
  • Customizable
  • Smart canned answers
  • Prechat form
  • Load balancing
  • Reports and KPIs
  • Javascript API
  • Real time messages delivery
  • Integration with GA

Voice

Reduce your tech costs.

With our IVR templates builder, contact center administrator will be able to define